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Director of Property Management

Seattle, WA
Compensation: $100,000 to $109,000
Benefits: Medical, dental and vision insurance is free for employees!!
 
Company Summary
 
Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, with 48 apartment buildings – over 2,000 residents -- we continue our commitment to build community with and for people. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio of 48 buildings throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.
 
We are intentional in our hiring processes, seeing it as a chance to interrupt the cycle of racial and economic injustice that limits communities from accessing employment, building skills and investing in their own leadership development. We prioritize applicants who have firsthand experience in navigating the many systems that our residents face which impede their opportunities for success, as majority low-income, LGBTQ, and people of color.
 
Job Summary
 
Community Roots Housing (CRH) is seeking a proactive, results-driven leader to oversee a portfolio of 1,500 units, residential and commercial, and approximately 40 staff. The Director of Property Management will collaborate with and report to the Vice President of Property Operations to manage 48 properties.  This position provides oversight and guidance to all properties and staff, which includes but not limited to repairs and maintenance, compliance, safety and security, lease enforcement, rent collection, vacancies, budgets, vendor management, and annual inspections, following the provisions of Seattle and Washington State Landlord Tenant law, Fair Housing law and Americans with Disabilities Act law.

To improve customer service and building management, the Director of Property Management will also help lead a re-envisioning of Property Management Department, which includes a new property management software upgrade, standard operating procedures, and a staff training plan to improve operational efficiency and effectiveness for a growing portfolio.
 
Duties and Responsibilities 
 
Financial Management, Accounting, and Reporting:
  • Monitors monthly financial reports to ensure operational budgets are within the budgeted limits for the building portfolio
  • Oversees the initial draft of the annual building budgets.
  • Supports staff in enforcement of CRH rent collection policies and procedures.
  • Ensures monthly batch reports are turned in and processed.
  • Track and report to Vice President of Property Operations on vacancies, delinquencies, certifications due, financials, resident concerns, and other key metrics using property management software and other tools
  • Lead and train staff on property management software and other management tools
 
Leadership
  • Identifies opportunities for inter-department collaboration and effectively builds relationships to facilitate cross functional teams.
  • Encourages a collaborative and accountable leadership approach with Portfolio Managers for department oversight and portfolio management.
  • Collaborates with Director of Compliance and Director of Resident Services to build policies and procedures that focus on tenant housing stability and eviction prevention.
Supervisory:
  • Supervise five Portfolio Managers and over 20 site and maintenance staff that manage residential and commercial units   
  • Hires, trains, mentors, evaluates and disciplines assigned staff.
  • Supports managers in hiring and supporting staff teams at properties.
  • Meets regularly with direct reports, supports professional development and ongoing work.
  • Ensures new managers receive comprehensive training within first 6 months.
  • Covers for absences for Portfolio Managers.
Repairs and Maintenance:
  • Collaborates with the Facilities Manager and Portfolio Managers to address capital needs, preventative maintenance, procurement processes and warranty work.
  • Works with managers and staff to minimize operating expenses related to maintenance.
  • Ensures unit turns are completed within the established timelines to fill vacancies on deadline.
  • Oversees annual inspections for CRH and external funding sources.  
Tenant Relations and Management:
  • Ensures staff maintain high standards of customer service, address tenant complaints, while ensuring that tenants’ rights are maintained. 
  • Oversees accurate and up to date tenant record keeping in tenant database.
Compliance
  • Ensures that property management practices comply with Fair Housing and Landlord tenant law.
  • Oversees the timely submission of annual reports and responses, certifications and other compliance requirements.  
Other
  • Lead and manage special projects as assigned by the Vice President of Property Operations
  • Other duties as assigned to manage the building portfolio.
 
Minimum Qualifications:
 
  • Bachelor’s Degree from a nationally accredited institution.
  • Excellent leadership, communication, management, and organizational skills
  • Experience with HUD contract and Housing Assistance Payment Renewals.
  • Minimum of 5 years’ experience in property management including HUD section 8.
  • Seven years’ experience in affordable housing, auditing or other related area, which must include a working knowledge/experience with IRS Section 42 and HUD compliance.
  • Knowledge of landlord tenant law.
  • Minimum of 5 years supervisory experience, multiple staff.
  • Standard Business English, ability to speak, read and write.
  • Basic Computer Skills; Microsoft Office, Outlook and Internet.
  • Experience working with a diverse populations, cultures and communication styles.
  • Ability to follow instructions accurately and to problem solve effectively. 
  • Proven ability to work with little or no direct supervision on a daily basis.
  • Ability to organize time efficiently, prioritize tasks and perform tasks in a self-directed manner. 
  • Ability to cope with deadline pressures and customer service needs 
     
Preferred Qualifications: 
 
  • Broker license or can obtain within 6 months.
  • HUD Certified Occupancy Specialist (COS), Tax Credit CP3 or related compliance certification.
  • Commercial property management.
  • Residential leasing experience.
  • Experience working with seniors and/or disabled.
 
Community Roots Housing is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply.  Community Roots Housing is a “Ban the Box” employer.  However, per Federal Department of Housing and Urban Development requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.

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