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Assistant Manager

Seattle, WA
Compensation: $44,000 - $48,000
Benefits: Medical HMO, dental and vision insurance is free for employees!!
 
Company Summary
 
Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, nearly 50 apartment buildings – over 2,000 residents -- we continue our commitment to build community with and for people. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.
 
We are intentional in our hiring processes, seeing it as a chance to interrupt the cycle of racial and economic injustice that limits communities from accessing employment, building skills and investing in their own leadership development. We prioritize applicants who have firsthand experience in navigating the many systems that our residents face which impede their opportunities for success, as majority low-income, LGBTQ, and people of color.
 
Job Summary
 
Community Roots Housing is looking for an Assistant Manager to provide administrative support to Site Managers and Senior Site Managers, with duties related to but not limited to rent collection, leasing, compliance, managing resident feedback/requests for a portfolio of buildings or up to 300 units, consisting of tax credit or HUD units, and market rate units. All activities are to be carried out in full accordance with Community Roots Housing’s mission, vision, and values, as well as policies and procedures. The Assistant Manager will also operate within the provisions of Seattle and Washington State Landlord Tenant law, Fair Housing law and American Disabilities Act (ADA) law. The Assistant Manager will report to the Portfolio Manager or Senior Site Manager.
 
Duties and Responsibilities 
 
Leasing
  • Assist in the advertising of vacant apartments under tight timelines, which includes reviewing upcoming vacancies, post ads and update social services website for units
  • Call back prospective applicants to conduct phone pre-screenings and make appointments for apartment tours, as needed. For HUD properties, assist with processing name-ups.
  • Compile the required paperwork for rental applications from prospective tenants to determine eligibility
  • Data enter accurate tenant information into property management database and systems
  • Maintain confidentiality of applicant, residents, corporate, personnel and research information
  • Interact with applicants, tenants, and the public in a professional, responsive, respectful, and knowledgeable manner
 
Rent Collection
  • Send follow-up correspondence, approved legal notices, make phone calls or conduct apartments visits to collect outstanding rent and other balances from tenants
  • Report on delinquent payments and issuance of legal notices, including 14-day and 10-day pay or vacate notices, to the Portfolio Manager.
 
Compliance
  • Follow-up or meet with tenants to obtain required certifications to maintain subsidies
  • Assist with HUD annual recertifications and interim recertifications
  • Assist with tax credit recertifications
  • Obtain signatures for certifications and scan lease to the Compliance Department
 
Resident Feedback or requests
  • Track and maintain resident feedback, including maintenance/repair requests, using a standardized tool
  • Follow up with staff to ensure resident feedback or requests are responded to in a timely manner, including tracking repair requests from tenants.
 
Other
  • Coordinate with Portfolio Manager and Site Managers to participate with coverage while staff is out of the office, as needed
  • Assist Portfolio Manager with preparation of annual building budgets
  • Assist with the maintenance of tenant files within the portfolio
  • Other administrative duties assigned
 
Minimum Qualifications:
 
  • High school diploma or GED preferred.
  • Ability to speak, read and write in standard business English.
  • Intermediate skill with Microsoft Office applications (Word, Excel and Outlook).
  • Ability to problem solve independently.
  • Demonstrated ability to meet deadlines.
  • Knowledge of and experience working with a diverse populations and communication styles
  • Ability to follow instructions accurately and work with minimal supervision.
  • Ability to organize time efficiently, prioritize tasks and perform tasks in a self-directed manner. 
  • Ability to perform the following essential physical requirements: Constant – hearing, seeing.  Frequent – standing, walking on a variety of surfaces, lifting and carrying up to 20 pounds, climbing stairs, reaching (from knees to shoulders), repetitive hand and arm motion, handling/grasping, pushing/pulling, bending at the waist, twisting at the waist, crouching kneeling/squatting, reaching (below knees and above shoulders).  Occasional – Fine finger manipulation, talking, sitting, lifting and carrying up to 40 pounds, climbing ladders, working at heights. Seldom – crawling, using foot controls.
 
 
Preferred Qualifications: 
 
  • Valid Washington State Driver’s License, although not required.
  • Tax credit, HUD or other forms of affordable housing experience
     

Community Roots Housing is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply.  Community Roots Housing is a “Ban the Box” employer.  However, per Federal Department of Housing and Urban Development requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.
 

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